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Privacy Policy

How we collect, use, and protect your information when you use Saffar.

Effective Date May 3, 2026
Last Updated May 3, 2026

On this page

  1. Introduction
  2. Information We Collect
  3. How We Use Your Information
  4. Data Security
  5. Sharing of Information
  6. User Responsibilities
  7. Cookies & Tracking
  8. Third-Party Services
  9. Data Retention
  10. Your Rights
  11. Changes to This Policy
  12. Contact Us

Welcome to Saffar ("we", "our", "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our carpooling platform.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • CNIC (for verification)
  • Date of Birth
  • Gender

b) Location Data

  • Real-time location (for ride matching and tracking)
  • Pickup and drop-off locations

c) Account & Usage Data

  • Ride history
  • Booking details
  • Earnings (for drivers)
  • App usage behavior

2. How We Use Your Information

We use your information to:

  • Create and manage user accounts
  • Match drivers and passengers
  • Provide real-time ride tracking
  • Send OTPs for verification
  • Process transactions (wallet / payment)
  • Improve our services and user experience
  • Ensure safety and prevent fraud

3. Data Security

We take appropriate security measures to protect your data:

  • Encrypted data storage
  • Secure authentication systems
  • Access control mechanisms

However, no system is 100% secure, and we cannot guarantee absolute security.

4. Sharing of Information

We do not sell your personal data.

We may share data only in these cases:

  • With drivers / passengers for ride coordination
  • With payment providers (for transactions)
  • When required by law or authorities

5. User Responsibilities

Users are responsible for:

  • Providing accurate information
  • Keeping login credentials secure
  • Using the platform responsibly

6. Cookies & Tracking

We may use basic tracking technologies to:

  • Improve performance
  • Analyze usage
  • Enhance user experience

7. Third-Party Services

Our app may use third-party services such as:

  • Payment gateways (e.g., PayFast)
  • Maps & location services

These services have their own privacy policies.

8. Data Retention

We retain your data as long as necessary to:

  • Provide services
  • Comply with legal obligations

9. Your Rights

You have the right to:

  • Access your data
  • Request corrections
  • Request deletion of your account

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

11. Contact Us

If you have any questions, contact us:

Email saffarpk11@gmail.com Phone 0315 8818206
Location Karachi, Pakistan

By using Saffar, you agree to this Privacy Policy.

Related

Terms & Conditions Read our full terms of use Refund Policy How refunds and cancellations work
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  • saffarpk11@gmail.com
  • 0315 8818206
  • Karachi, Pakistan
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