Welcome to Saffar ("we", "our", "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our carpooling platform.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
- Full Name
- Email Address
- Phone Number
- CNIC (for verification)
- Date of Birth
- Gender
b) Location Data
- Real-time location (for ride matching and tracking)
- Pickup and drop-off locations
c) Account & Usage Data
- Ride history
- Booking details
- Earnings (for drivers)
- App usage behavior
2. How We Use Your Information
We use your information to:
- Create and manage user accounts
- Match drivers and passengers
- Provide real-time ride tracking
- Send OTPs for verification
- Process transactions (wallet / payment)
- Improve our services and user experience
- Ensure safety and prevent fraud
3. Data Security
We take appropriate security measures to protect your data:
- Encrypted data storage
- Secure authentication systems
- Access control mechanisms
However, no system is 100% secure, and we cannot guarantee absolute security.
4. Sharing of Information
We do not sell your personal data.
We may share data only in these cases:
- With drivers / passengers for ride coordination
- With payment providers (for transactions)
- When required by law or authorities
5. User Responsibilities
Users are responsible for:
- Providing accurate information
- Keeping login credentials secure
- Using the platform responsibly
6. Cookies & Tracking
We may use basic tracking technologies to:
- Improve performance
- Analyze usage
- Enhance user experience
7. Third-Party Services
Our app may use third-party services such as:
- Payment gateways (e.g., PayFast)
- Maps & location services
These services have their own privacy policies.
8. Data Retention
We retain your data as long as necessary to:
- Provide services
- Comply with legal obligations
9. Your Rights
You have the right to:
- Access your data
- Request corrections
- Request deletion of your account
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
11. Contact Us
If you have any questions, contact us:
By using Saffar, you agree to this Privacy Policy.