Welcome to Saffar ("we", "our", "us"). By accessing or using our carpooling platform, you agree to comply with and be bound by the following Terms & Conditions.
1. Acceptance of Terms
By using Saffar, you confirm that:
- You are at least 18 years old
- You agree to follow all applicable laws
- You accept these Terms & Conditions
2. User Accounts
To use our platform, you must:
- Provide accurate and complete information
- Keep your login credentials secure
- Be responsible for all activity under your account
We reserve the right to suspend or terminate accounts for misuse.
3. Services Provided
Saffar provides a platform to:
- Connect drivers and passengers
- Facilitate ride sharing
- Enable ride booking and management
We do not provide transportation services. We only act as an intermediary platform connecting drivers and passengers.
4. Driver Responsibilities
Drivers must:
- Provide accurate vehicle and personal information
- Maintain valid licenses and documents
- Ensure passenger safety
- Follow traffic laws
5. Passenger Responsibilities
Passengers must:
- Provide accurate booking information
- Respect drivers and their vehicles
- Arrive on time for rides
6. Payments & Wallet
- Users may top up their wallet to pay for rides
- Payments are processed through integrated payment systems
- Users are responsible for maintaining sufficient wallet balance
7. Cancellations & Refunds
- Users may cancel rides within allowed time limits
- Refunds will be processed according to our Refund Policy
- Repeated cancellations may result in account restrictions
8. Prohibited Activities
Users must not:
- Provide false information
- Engage in illegal activities
- Harass other users
- Misuse the platform
Violation may result in account suspension or permanent termination.
9. Limitation of Liability
Saffar is not responsible for:
- Accidents or damages during rides
- Disputes between drivers and passengers
- Loss of personal belongings
10. Privacy
User data is handled according to our Privacy Policy.
11. Termination
We may suspend or terminate accounts if:
- Terms are violated
- Suspicious activity is detected
12. Changes to Terms
We may update these Terms at any time. Continued use of the platform means acceptance of the updated terms.
13. Contact Us
For questions or support:
By using Saffar, you agree to these Terms & Conditions.